Can't Find Address

1. Use another application (Google Maps, Apple Maps, Waze) on either our device or yours to locate the correct location

2. Select the "?" in the upper right corner of the FLEX app and call the customer.

3. If steps 1 & 2 do not successfully locate the address, CALL Dispatch

4. Call the customer through the Flex app to try and make the delivery. If no response....

5. Call the customer again or Text the customer to stay Contact Compliant  (This redundant step is what makes you Contact Compliant)

6. Select the "?" in the upper right corner of the FLEX app and select Unable to Deliver Package

7. Select "Unable to Locate" address

8. Swipe to finish

9. Move on

10. It may be necessary to Reattempt Delivery later in your route, once we get clear instructions from the customer