Can't Find Address
Can't Find Address
Use another application (Google Maps, Apple Maps, Waze) on either our device, or yours, to locate the correct location
Select the "?" in the upper right corner of the FLEX app and call the customer.
If steps 1 & 2 do not successfully locate the address, CALL Dispatch
Select the "?" in the upper right corner of the FLEX app and call customer again.
Select the "?" in the upper right corner of the FLEX app and select Unable to Deliver Package
Select "Unable to Locate", the app will force you to call/text the customer again, call/text the customer again. (This redundant step is what makes you Contact Compliant)
Swipe to finish
CALL Dispatch and report the final outcome
Move on to your next delivery
It may be necessary to Reattempt Delivery later in your route, once we get clear instructions from the customer