Rogue Packages

What do I do if I find a package on my van, and I don't know where it came from?

• Sometimes after you complete your route you may find a package that you're unsure why it's left over. 

• This package could be in the area you're in, or it could be far away.

• As always, Call Dispatch 

• Dispatch will utilize resources including our partner to find out where it belongs and if it's a good deliverable package

• If it's determined to be a good package and dispatch determines it makes sense geographically to deliver it, perform the following steps:

  1. Select the 3 lines in the upper left corner of the FLEX App

  2. Select "Pickup"

  3. Scan the package to pick it up

  4. Select "Swipe to Finish"

  5. Select "Start Travel" to location and deliver the package

• If it's determined to be a cancelled package or too far from your location, do NOT pick it up, and bring it back to the station during the normal Return to Station Process

• Call Dispatch after the delivery or if you need help completing this