Unable to Access an Apartment/ Building or Business

1. Double check Customer notes for instructions

2. Select the "?" in the FLEX app and call customer

3. CALL Dispatch (we may have information from previous deliveries that are not in the notes, we also have our partners' support in many situations)

4. If not resolved, Select the "?" in the FLEX app and Select "Unable to Deliver"

5. Select "Unable to Access", the FLEX app will prompt you to call the customer again, Call the customer again (this will keep you Contact Compliant)

6. CALL Dispatch and report the outcome

7. Move on to your next delivery

8. We may circle back later in the day to Reattempt Delivery