Unable to Access an Apartment/ Building or Business
Unable to Access an Apartment/ Building or Business
Double check Customer notes for instructions or access codes
Call the customer through the Flex app to try and make the delivery. If no response....
Call the customer again or Text the customer to stay Contact Compliant (This redundant step is what makes you Contact Compliant)
If not resolved, Select the "?" in the FLEX app and Select "Unable to Deliver"
Select "Unable to Access", and swipe to finish
Move on to your next delivery
We may circle back later in the day to Reattempt Delivery