Customer Unavailable
Customer Unavailable
This stop requires a One Time Passcode but the customer is not home. What do I do?
This stop requires a One Time Passcode but the customer is not home. What do I do?
Verify you are at the correct address and attempt to knock on the door
Call the customer through the Flex app to try and make the delivery. If no response....
Call the customer again or Text the customer to stay Contact Compliant
Select the "?" in the upper right corner
Select "Unable to Deliver"
Select "Customer Unavailable"
Swipe to finish and move on.