Customer Unavailable

This stop requires a One Time Passcode but the customer is not home. What do I do?

• Verify you are at the correct address and attempt to knock on the door

• Call the customer through the Flex app to try and make the delivery. If no response....

• Call the customer again or Text the customer to stay Contact Compliant

• Select the "?" in the upper right corner

• Select "Unable to Deliver"

• Select "Customer Unavailable"

• Swipe to finish and move on.