Package Damaged
Package Damaged
Any package that is leaking anything, or any package you personally would not want delivered in its current condition, should not be delivered and marked damaged.
If at any point you see ANY liquid or powder coming from ANY package, pretend that it's BATTERY ACID!! NEVER touch any liquid or powder coming from ANY package!!
NEVER Deliver any package that has touched any liquid or powder that leaked from itself or another package.
If you locate a package leaking a powder or a liquid, immediately exit the vehicle and CALL Dispatch for further instructions
Dispatch will escalate accordingly and determine what was inside the package and pass that information on to you.
Select the "?" in the upper right corner of the FLEX app
Select "Return Items"
Select "Package Damaged"
Select the correct TBA123456789 that is damaged
Select "Continue Delivery", if you have more packages to deliver to that location
Select "Swipe to Finish" if that's the only package for that location.
CALL Dispatch to report what you encountered.
If any other package was in contact with ANY liquid or powder, that package is also considered damaged.
Contain the damaged package in weather bags/empty totes to limit any further damage to you, other packages, or the vehicle. Utilize gloves or weather bags if necessary.
When you return to the station, inform the On The Road Team of the incident and provide them with the damaged package.