Missing Package

1. Double check the package is not an oversize box

2. Check on the other side of the passenger seat next to the door

3. Do not assume it's an envelope if it says "envelope", it could be a box

4. If you are still unable to locate the package, follow directions below

• Select the "?" in the upper right corner

• Select "Return Items"

• Select "Package Missing"

• Select the correct TBA123456789 that is actually missing (be very careful to mark the correct package that's missing)

• Select "Continue Delivery", if you have more packages to deliver to that location

• Select "Swipe to Finish" if that's the only package for that location.

• CALL Dispatch to report what you encountered.

• If/when you find the package later, determine how far the location is from you, and either Reattempt Delivery, or CALL Dispatch to assist in making the decision.