Road or Driveway Inaccessible 

I'm following my FLEX app and it's taking me down a road/driveway that does not exist, a road/driveway that is clearly impassable, what do I do?

• Do NOT travel down a road/driveway that appears unsafe. Look for the following signs: 

  1. A muddy road/driveway?

  2. Large ruts in the road/driveway?

  3. Snowy road/driveway?

  4. Snow drifts on a recently plowed driveway?

  5. Water covering the road/driveway

• Call Dispatch and report what you are seeing 

• Select the "?" in the upper right corner of the FLEX App and Call the Customer

• If you were unable to get ahold of the customer and make arrangements for the delivery, continue to next step

• Select "?" in the upper left corner of the FLEX App and select "Unable to Deliver"

• Select  "Unable to Access"

• The FLEX App will prompt you to call the customer again, call the customer again (this will keep you Contact Compliant)

• Call Dispatch and report what you encountered.

• We may be able to circle back later in the day and Reattempt Delivery

• Move on to your next stop